Terms & Conditions

1. Definitions

In these Terms and Conditions:

• “Company” shall mean The Rig Global, its employees, agents, subsidiaries, or associated entities.

• “Customer” shall mean the person or company instructing the Company to provide logistics services, including the shipper (consignor), receiver (consignee), and the owner of the goods.

• “Goods” shall mean the products or articles being transported, handled, or warehoused by the Company on behalf of the Customer, including any associated packaging.

• “Services” shall include, but are not limited to, transport, storage, warehousing, handling, customs clearance, or any other service performed or arranged by the Company.

• “Dangerous Goods” shall mean goods classified as hazardous or dangerous in law or nature, including explosives, flammable substances, or goods capable of causing harm to people, animals, or the environment.

2. Acceptance of Terms

By instructing The Rig Global to provide logistics services, the Customer agrees to accept and be bound by these Terms and Conditions. All business undertaken by the Company is subject to these Terms.

3. Company’s Role and Responsibility

The Company acts as:

• An Agent: The Company may act as an agent when arranging transport or logistics services with third-party carriers, without assuming liability as the principal.

• A Principal: The Company may also act as the principal when providing the logistics services directly. In such cases, the Company is responsible for performing the services.

The Company reserves the right to refuse to provide or arrange services at its discretion and may inspect goods at any time without prior notice.

4. Limitation of Liability

The Company shall not be liable for any loss or damage unless caused by gross negligence or willful misconduct by the Company or its agents. In all cases, the Company’s liability is limited to the lesser of AUD $100.00 or the value of the goods at the time of the loss.

Liability is further limited to:

• Direct loss only: The Company shall not be liable for indirect or consequential damages, including loss of profits, loss of market, or contracts.

• Exclusions: The Company is not liable for losses arising from compliance with governmental regulations, inspection, or customs clearance delays.

• Time Limit for Claims: Any claims for loss or damage must be made in writing within seven (7) days of delivery or completion of the services.

5. Customer’s Warranties

The Customer warrants that:

• They are the owner or authorized agent of the owner of the goods.

• The goods are properly packed, labeled, and in suitable condition for transport or storage.

• All information provided about the goods, including descriptions and values, is accurate.

The Customer will indemnify the Company against any claims or damages arising from inaccurate information or the improper packaging of goods.

6. Subcontracting and Third Parties

The Company reserves the right to subcontract all or part of the services to third-party providers. The Customer agrees that:

• The Company may enter into contracts with subcontractors on behalf of the Customer.

• Subcontractors may further subcontract services.

• The Company and subcontractors are entitled to the full benefit of any limitations of liability in their contracts.

7. Dangerous and Perishable Goods

• Dangerous Goods: The Company will not accept dangerous goods unless expressly agreed upon in writing. If the Customer delivers such goods without disclosure, the Customer will be liable for any damages or penalties incurred.

• Perishable Goods: If perishable goods are not collected promptly or are at risk of deterioration, the Company reserves the right to sell or dispose of them without further notice.

8. Payment Terms and Charges

The Customer agrees to pay the Company for all services provided as per the agreed rates. Payment is due as per the invoice terms or, if not specified, upon delivery of goods or completion of services.

The Company reserves the right to charge interest on overdue amounts at a rate of [Insert percentage rate] and may suspend services if payments are not made on time.

9. Lien

The Company has a lien over the Customer’s goods for all unpaid fees and charges. If the Customer fails to pay within the agreed terms, the Company may:

• Retain possession of the goods.

• Sell or dispose of the goods to recover any outstanding amounts after providing reasonable notice.

10. Insurance

The Company does not provide insurance for goods in transit or storage unless agreed upon in writing. It is the Customer’s responsibility to arrange appropriate insurance cover for their goods.

11. Compliance with Laws

The Customer shall comply with all applicable laws and regulations regarding the packing, labeling, transport, and customs clearance of goods. The Company is not liable for any penalties, delays, or damages resulting from non-compliance by the Customer.

12. Force Majeure

The Company shall not be liable for any delays or failure to perform its services due to circumstances beyond its control, including acts of God, war, government intervention, strikes, or other force majeure events.

13. Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of [Insert your jurisdiction], and any disputes arising under this agreement shall be resolved in the courts of [Insert jurisdiction].

14. Severability

If any part of these Terms is deemed invalid or unenforceable, the remaining provisions shall remain in full force and effect.

15. Amendments

The Company reserves the right to amend these Terms and Conditions at any time. Customers will be notified of any changes, and continued use of the Company’s services constitutes acceptance of the revised terms.

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